About the Energy Switch Guarantee

Whether you’re looking for a better deal or seeking a better standard of customer service, the Energy Switch Guarantee lets you switch with absolute confidence.

Switching to a provider who has signed up to the Guarantee, is easy. Here’s why:

  • To make the switch more simple, the whole transfer process will be handled by the provider you are switching to
  • It guarantees a reliable and hassle-free switch in just twenty-one days
  • You can continue using your existing energy provider right up to the point that you switch – so you won’t be without electricity or gas at any point
  • Under the Energy Switch Guarantee, in the unlikely event of any problem occurring, you have the reassurance that your new provider will work to resolve any issue swiftly and efficiently
  • If you change your mind within 14 days you simply remain with your existing provider
  • Any credit from your old energy account will be refunded within 14 days of your final bill

It’s all about giving you peace of mind.

Click here to download the Energy Switch Guarantee