We make sure that any information that is provided to us via this website is handled in accordance with the General Data Protection Regulation (GDPR) 2018.

Information collected directly

The Energy Switch Guarantee website provides a form for visitors to give general feedback, or ask questions, about the Energy Switch Guarantee or the site. We only use the information that is submitted to provide this service.


The Energy Switch Guarantee website uses cookies to help improve the website and to understand what information our visitors find useful. We do this to find out things such as the number of visitors to the various parts of the site and collect this information in a way which does not identify anyone. We do not make any attempt to find out the identities of those who visit our website.

What are cookies?

Cookies are small files created by websites. They are used to help websites perform better – for example by remembering certain information such as an email address that has been entered in a form. These are stored on your computer and don’t harm computers in any way. They can only be reused by the website that created the cookie. Find out more about cookies at the Information Commissioner’s Office website.

Google Analytics cookies

The Energy Switch Guarantee Administrator uses Google Analytics to see which pages are popular and what people are searching for. To find out more, see the Google Analytics Privacy Policy. You can choose to opt out of Google Analytics at any time.