Latest News

Press releases and blogs

  1. 11th February 2020

    Energy Switch Guarantee welcomes new members

    ESB Energy and Green Network Energy have joined the Energy Switch Guarantee (ESG), an industry initiative –set up by Energy UK in 2016 – to make switching simple, speedy and safe for consumers. Research from the Energy Switch Guarantee, which covers around 85% of the market, has found that seven in 10 (70%) – of […]

  2. 25th September 2019

    Energy Switch Guarantee responds to Citizens Advice star ratings

    Following Citizens Advice’s publication of its latest energy star rating table , the Energy Switch Guarantee issued the below statement. An Energy Switch Guarantee spokesperson said: “In a competitive market, good customer service can be just as important as price for many customers who may well look at these ratings when choosing their energy supplier. “Today’s ratings, […]

  3. 13th June 2019

    Nearly half of energy consumers have switched, according to new survey

    New research from the Energy Switch Guarantee, published today, reveals that nearly half (48%) of those surveyed said they have switched energy supplier in the last four years – significantly higher than those who said they had switched home insurance (35%), broadband (31%), telephone provider (24%) and bank (14%). The new survey also found: Over […]

  4. 10th June 2019

    Switching is a ‘Breeze’ with the Energy Switch Guarantee

    Breeze has become the newest member of the Energy Switch Guarantee (ESG), an industry initiative to make switching simple, speedy and safe for consumers. The Guarantee now covers around 85% of the market[1], and provides consumers with a reliable and hassle-free switch in just twenty-one days. Consumers can continue to feel confident in switching, as […]

  5. 5th February 2019

    Seven things you need to know before you boil the kettle

    Get savvy with your energy bills by following this simple checklist Moving into a new house is exciting – especially if you’re leaving your shared, messy halls to move in with your mates. But it also usually means no more all-inclusive bills either… Sorting out your gas and electricity might not be top of your […]

  6. 20th December 2018

    ENGIE signs up to the Energy Switch Guarantee

    ENGIE has become the newest member of the Energy Switch Guarantee, an industry initiative to make switching simple, speedy and safe for consumers. Consumers can continue to feel confident in switching to one of the signatories who have to report on their performance every quarter to show that they are compliant with the high standards […]

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Hearing decisions

  1. 7th January 2019

    Compliance decisions

    If a Signatory reaches Stage 3 of the Non-Compliance Process, they are referred to the Compliance Committee for a hearing. The Compliance Committee consists of the Independent Chair of the ESG, a senior representative from Energy UK and a senior representative from Citizens Advice. The Committee is responsible for deciding whether or not the Signatory […]

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