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News Story

6 October 2017

Customers can switch with confidence this winter – thanks to the Energy Switch Guarantee

Nine in ten energy switchers are happy with the process
• Over two thirds say having the Energy Switch Guarantee (ESG) in place made them more likely to change supplier

With the winter months fast approaching and many consumers switching on their heating for the first time this year, it is even more important for customers to check whether they are on the best energy deal and if there are savings to be made.

New research from Energy UK has revealed that over 90 per cent of respondents were satisfied with the switching process. Over two thirds agreed the Energy Switch Guarantee would increase their confidence when changing suppliers and the majority of respondents said it made them more likely to do so.

The Energy Switch Guarantee, launched last summer by Energy UK on behalf of the industry, is a set of ten commitments developed by energy suppliers to provide extra reassurance to consumers that the process is simple, speedy and safe with the whole process managed by the new supplier. The Guarantee now covers 75 per cent of the market.

Latest switching figures from Energy UK show that almost half a million customers took action on their energy bill and changed supplier in August, as part of a total of nearly 3.5 million switches in 2017 so far.

Tina Tietjen, Independent Chair of the Energy Switch Guarantee, said:

“I’m delighted that 90 per cent of those who have switched are satisfied customers. The Guarantee is doing exactly what it was designed for – giving customers the confidence to switch their energy supplier.

“In August almost half a million customers switched supplier, and with more than 50 active providers to choose from, there has never been a better time to shop around.

“It only takes a few minutes to find out if you could be on a better deal.

“Our message to consumers is: Before you flick the switch – switch with confidence with the Energy Switch Guarantee which makes switching simple, speedy and safe”

ENDS

Notes to editors

  • Qa Research conducted 1,053 face-to-face quantitative interviews with energy bill payers in August 2017. This sample is statistically robust and nationally representative.
  • 75 per cent of the market are signatories of the Guarantee. This includes: British Gas, Bulb Energy, E.ON, EDF Energy, First Utility, Flow Energy, npower, Octopus Energy, Pure Planet, Sainsbury’s Energy, Scottish Power, So Energy and Tonik Energy. For more information about the Guarantee: www.energyswitchguarantee.com
  • View the latest monthly switching reports on the Energy UK website.

News Story

22 September 2017

More consumers could find switching pure and simple

Pure Planet has become the latest supplier to sign up to the Energy Switch Guarantee which is providing greater confidence to consumers to shop around for the best energy deal.

Switching figures continue to rise with the latest monthly figures from August showing a sharp increase of 30 per cent on last year’s figures. The Energy Switch Guarantee is a series of commitments under which suppliers who have signed up promise to make the switching process for consumers simple, speedy and safe.

Tina Tietjen, Independent Chair of the Energy Switch Guarantee said:

“More and consumers are switching supplier but to keep these numbers growing, it is important all suppliers commit to make the process simpler for consumers who might be reluctant. I am pleased to see Pure Planet has made this pledge and hope more suppliers follow shortly.”

Andrew Ralston, Pure Planet’s co-founder and chief executive, said:

“Pure Planet has made switching swifter and faster still via mobile. You can sign up in 60 seconds. We are currently the fastest any supplier transfer can be under current rules at only 17 days. Customers can get access to renewable electricity and carbon off-set gas in record time. We’re proud to be part of the Energy Switch Guarantee scheme that gives consumers the ultimate peace of mind.”

ENDS

Notes to editors

  • Around 74 per cent of the market are signatories of the Guarantee. This includes: British Gas, Bulb Energy, E.ON, EDF Energy, First Utility, Flow Energy, npower, Octopus Energy, Pure Planet, Sainsbury’s Energy, Scottish Power, So Energy and Tonik Energy. For more information about the Guarantee: www.energyswitchguarantee.com
  • About Pure Planet – Pure Planet’s mission is to help create a world powered by clean, renewable energy which is easily available to everyone. Get 100% renewable energy for less than power that pollutes. Power your home by wind, sunshine and water. Save money and cut your carbon footprint.
  • View the latest monthly switching reports on the Energy UK website.

News Story

13 September 2017

Energy Switch Guarantee comments on the 30% increase in electricity switching figures

Commenting on the latest Energy UK electricity switching figures, which show August switching has increased by 30% compared to last year, Tina Tietjen, Independent Chair of the Energy Switch Guarantee said:

“Our Guarantee ensures suppliers are committed to making switching simple, speedy and safe. With 74% of the market covered by the Guarantee, it is giving confidence to those switching, with a 30 per cent increase in those changing supplier in August compared to this time last year.”

Note to editors


News Story

14 July 2017

As new figures show switching is catching on, we bust five myths about switching energy provider.

Think you’ve got your reasons for not switching energy providers? Think again. Figures released today show that in June alone, 400,000 customers made the switch in search of a better energy deal.

One year ago thirteen energy companies launched the Energy Switch Guarantee, a commitment that promises a speedy and safe switch from one energy provider to another.

Now, ever-increasing numbers of consumers are switching to get a better deal – and it really isn’t too much hassle. The industry has upped its game, and it’s now simple, speedy and safe to change providers.

Summer is a great time to shop around for a better deal – so you can switch and save before winter hits. We’ve busted five myths about switching to help you join the 2.6 million people who’ve already made the smart choice to look for cheaper bills this year.

I haven’t got time
It can take as little as 15 minutes to find a better energy deal. Simply contact your current supplier to make sure you’re on the best deal, or use an accredited Price Comparison Website to find another provider that offers you a better deal. Tell them you want to move to them and they will do the rest.

It’s too much hassle
The only thing you need is your energy bill. This contains all the information your new supplier will need to have.

They’re all the same
With so many deals out there and over 50 suppliers in the market, now really is the best time to switch. Whether you’re looking to save money or seeking a better standard of customer service, the Energy Switch Guarantee lets you switch with absolute confidence.

Something is bound to go wrong
All energy providers use the same wires and pipes so there is no risk of your energy supply being interrupted. Once you have signed up to switch, your new and current energy providers will work together to make sure you are not charged twice for the same energy.

It will cost me money
Switching won’t cost you a penny. Your new energy provider will send you details of your new energy supply agreement for you to check, and you will have 14 days to change your mind. If you cancel within this time, you will stay with your current provider. If there are any problems with the switch, your new provider will contact you as soon as possible and will be responsible for putting the matter right.

Notes to editors:

To see the latest monthly switching stats, please visit Energy UK’s website.


News Story

22 June 2017

Citizens Advice publish customer service ratings

Commenting on the publication of the latest Citizens Advice customer service ratings, Tina Tietjen, independent chair of the Energy Switch Guarantee said:

“The Citizens Advice customer service ratings  provide vital information to help consumers make informed choices.  This includes whether a supplier has signed up to the Energy Switch Guarantee, which gives extra reassurance that switching will be simple, speedy and safe.”


News Story

14 June 2017

May switching up 19 percent on last year

More than 430,000 customers switched supplier last month reveals new data released by Energy UK today. This is an increase of 19 percent on last May and takes the total number of switches in 2017 to over 2.2 million. May also saw three in ten (128,180) customers switch from a large supplier to a small or mid-tier supplier.

Tina Tietjen, independent chair of the Energy Switch Guarantee, said:

“It is encouraging that so many consumers shopped around for a better energy deal despite the record high temperatures in May.

“It only takes a few minutes to find out if you’re on the best deal for you. I urge all consumers to get in touch with their supplier or use a price comparison website to make sure they’re on the best deal. There are savings to be made and Energy Switch Guarantee provides customers with extra reassurance that the process will be simple, speedy and safe.”

To see the latest monthly switching stats, please visit Energy UK’s website.


News Story

17 May 2017

Increased gas switching period in May 2017

If you are switching your gas account to another supplier during May 2017 it may take longer than usual for the switch to complete.

This is because changes are being made to IT systems which will enable switching between suppliers to be quicker and smoother in the future. Your new supplier will let you know when they expect the switch to take place


News Story

12 April 2017

Over half a million switch in March

The latest switching data, published today by Energy UK, reveal over half a million customers (536,658) switched supplier in March. This is an increase of 13 percent on last March and takes switching in 2017 to over 1.3 million consumers.

Smaller suppliers saw a net gain among switchers of 35 percent, with over 145,000 customers switching from larger to small and mid-tier suppliers.

Tina Tietjen, Independent Chair of the Energy Switch Guarantee, said:

“It is encouraging to see that so many people decided to switch supplier in January. There has never been a better time to see which deal is best for you and with the Energy Switch Guarantee, customers can be reassured that the process will be simple, speedy and safe.”

To see the latest monthly switching stats, please visit Energy UK’s website.


News story

8 February 2017

345,000 customers changed supplier in January as switching trend continues

According to the latest data published today (Wednesday 8 February) by Energy UK, the trend for switching continued in January with another year-on-year increase. Last month, 345,000 customers changed supplier, an increase of 31 percent compared to January 2016.

Smaller suppliers saw a net gain among switchers of 24 percent, with over 100,000 customers switching from larger to small and mid-tier suppliers.

Tina Tietjen, Independent Chair of the Energy Switch Guarantee, said:

“It is encouraging to see that so many people decided to switch supplier in January. There has never been a better time to see which deal is best for you and with the Energy Switch Guarantee, customers can be reassured that the process will be simple, speedy and safe.”

To see the latest monthly switching stats, please visit Energy UK’s website.


News release

7 June 2016

Industry launches new Energy Switch Guarantee

Customers can switch energy supplier in the certainty the process will be quick, easy and hassle-free. The new Energy Switch Guarantee has been designed to allow more consumers to benefit from the deal which best suits them. It sets out ten commitments for the switching process to promote: confidence; understanding; and willingness to switch.

Signatories of the Guarantee currently represent around 70 per cent of the energy market, with more suppliers expected to follow. The Guarantee commits suppliers to working together to ensure customers are confident in switching. It also means that, on the rare occasions a switch goes wrong, companies will sort out any concerns quickly and smoothly.

Tina Tietjen, independent chair of the Energy Switch Guarantee said:

“Customers can have the confidence that, when they choose a new energy supplier, they can switch without any worry. The new Energy Switch Guarantee will ensure energy companies work together so customers can benefit from the many energy deals on offer.

The Guarantee is a major commitment by suppliers  from the largest to some of the newest suppliers in the market and it aims to reassure consumers who may have reservations about switching. It also means that, on the very rare occasion anything goes wrong, customers will have the assurance they need that the issue will be resolved by their supplier.

More and more companies are working to ensure they can meet the commitments of the Guarantee. It already covers around 70 per cent of the market and it has an ambition to reach over 90 per cent by October 2016. But it will not be enough to just sign up, companies have high standards to meet and maintain. I will be holding them to account in the interests of all customers.”

ENDS

Customers contemplating switching supplier will be able to identify signatories to the Guarantee if they see this logo:

ESGmedialogo

Notes for editors: