Suppliers sign up

Why sign up to the Energy Switch Guarantee?

  • The Energy Switch Guarantee gives consumers peace of mind that their switch will be simple, speedy and safe.
  • Energy providers of all sizes, representing over 90% of the market, are now signed up to the Guarantee
  • The Guarantee provides a key forum for suppliers to work together to identify and resolve switching issues
  • Membership of the Energy Switch Guarantee is recognised – with an extra 3 stars – within the new Citizens Advice energy company star rating system
  • Ofgem, Citizens Advice, Ombudsman and BEIS are keen to see more energy providers who meet the switching guarantees high standards sign up.
  • An improved switching process can reduce real or perceived switching costs and increase consumer engagement
  • All licensed electricity and gas energy providers who meet the compliance requirements of the Guarantee are eligible to become signatories

Find out more on how to become a signatory

If you are an energy provider who wants to join as a Signatory to the Energy Switch Guarantee, please email [email protected] 

What our members are saying about the Guarantee 

The Energy Switch Guarantee absolutely supports the commitment we have to our members to ensure that their switch is quick, easy and hassle free.”  Tonik Energy

“EDF Energy is committed to providing fast and reliable switching to customers. Being a member of the Energy Switch Guarantee enables us to work with others in the industry to remove barriers to switching and improve customer satisfaction, helping deliver on the switch guarantee promise to offer safe, speedy and reliable switching.”  EDF Energy

“At Octopus Energy, we’ve been enthusiastic signatories of the Energy Switch Guarantee for the past number of years. We believe it’s crucial to give consumers faith in the switching process and set important expectations for the service delivered when they change suppliers. In the future, we foresee the Energy Switch Guarantee to be fundamental in driving even higher standards.” Octopus Energy

 

Energy providers who are signed up to Energy Switch Guarantee

These are the energy providers who are Signatories to the Energy Switch Guarantee. Signatories must comply with standards relating to the commitments and regular checks of compliance are carried out.