Simple, speedy and safe

Once you’ve decided to switch the whole process is simple and stress-free, as shown on the below timeline.

Day One

Your new provider will notify your current provider that you are moving and send details of your new energy supply agreement for your review.

Day Two - Twenty

You have 14 days to change your mind after notifying your intention to switch. If you cancel the switch in this time you will stay with your current provider.

Your new and your current provider will work together and use the same meter reading to make sure you are not charged twice for the same energy.

Day Twenty One

Your switch is complete. Your account will have been transferred to your new provider and your old account will be closed.

Following the switch, your previous provider will send you a final bill no later than six weeks after your switching date.

Within 14 days from this point, any credit will be refunded.